How it works
1. Consultation. Fifteen minutes to scope the work — what you're producing, where it runs, what it has to accomplish. A written itemised proposal follows, quoted in USD.
2. Product ships to the studio. Send by DHL, FedEx, or UPS on your own account with duties and brokerage prepaid. Your carrier files the customs entry, the same as any domestic shipment. Product arrives at our loading door in Campbell Heights, Surrey.
3. Pre-production and practice day. Lighting, angles, and styling are resolved before your product is on set, so production day runs to plan.
4. You direct live. Live-tethered capture means you see frames as they're made, with real-time proofing to review composition and lighting from your desk. For complex sets, a private live feed of the camera view and studio floor. You're in the session. Approvals happen live over video, the same way they do with a client standing behind the camera. Shipping your product doesn't change how the work gets made.
5. Delivery. Digital, in the formats agreed in pre-production — print-ready TIFF for packaging, optimised JPEG or WebP for Shopify and Amazon, transparent PNG cutouts for marketplace listings. 15 business days for photography, 21 for motion.
6. Product returns on your account, or is held for the next production.
The studio
12' × 24' cyclorama with 12-foot side returns and a 36" radius cove, 24-foot ceilings, 3-phase power, 8' × 10' loading door.
On-site commercial kitchen with refrigeration and prep space — food plated at service quality rather than transported.
Motion and stills in the same session where the brief calls for both, so campaign assets share one visual direction rather than being assembled from separate productions.
Cross-polarization for reflective packaging, colour-calibrated capture, programmable camera motion and turntable rotation, focus stacking.
At-grade loading — the studio floor sits level with exterior grade, so oversized product, pallets, and set pieces roll straight in. No ramps, no lift gates.
Pricing and terms
Every production is scoped to the brief, so there's no rate card. The consultation determines scope; a written itemised proposal follows, quoted in USD.
Services exported to a client outside Canada are zero-rated, so Canadian sales tax does not apply.
Shipping. Product ships on your carrier account with duties and brokerage prepaid. If any brokerage or import charges fall to the studio, they're invoiced back at cost with no markup.
A standard commercial licence covers digital, web, and social use. For small businesses, that licence is perpetual and carries no usage fee — website and e-commerce, organic social, email and CRM, local print including limited-run packaging, and paid social advertising up to $5,000 a month.
Extended usage — national broadcast or out-of-home, major retail placement, large-scale paid advertising, packaging at scale, or global distribution — is quoted separately based on distribution scale.
Commercial general liability coverage in place. Certificate of insurance available on request.
